Shipping and Returns
All the details.
All sales are final except in the case of goods received damaged.
Due to the handmade nature of our products, slight variations in color and design are embraced. When ordering multiples we do our best to make sure the pieces match as closely as possible for you.
When can I expect my order to arrive?
We know waiting for your order can be tough! We send our orders via UPS. Anything in stock will ship in 1-2 business days. If we received your order before 1 pm PST, we will aim to ship your order the same day, and if it is received after that time, we aim to ship the following business day. In-stock orders placed after 1 pm PST on Fridays or over a weekend will ship on Monday (unless there is a holiday).
Any item made to order will ship within the product's lead time stated on its product page. When your order ships, a shipment confirmation with tracking numbers will be sent within one business day to the email address entered at checkout. When shipping Ground, packages are usually delivered within 1-3 business days of shipment if shipped to the west coast, and within 5-7 if shipped to the east coast.
Swatch orders will ship within a week of purchase. We always aim to ship these as soon as possible, but if you need swatches urgently please email firstname.lastname@example.org and we can help.
What if I need it in a rush?
We can accomodate urgency, but to make sure it can be done, let’s discuss first. For rush orders please email email@example.com.